Individual Skills Development

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Module 1 Solving Problems
Unit 1 Problem Solving Introduction
Unit 2 Solving Problems - Slide Presentation
Unit 3 Problem Solving - Workbook
Unit 4 Video 1
Unit 5 Video 2
Unit 6 Video 3
Unit 7 Video 4
Unit 8 Video 5
Unit 9 Problem Solving Conclusion
Module 2 Influence and Persuasion
Unit 1 Influencing and Persuasion Introduction
Unit 2 Influence and Persuasion - Slide Presentation
Unit 3 Influence and Persuasion Workbook
Unit 4 Influence and Persuasion: Video 1
Unit 5 Influence and Persuasion: Video 2
Unit 6 Influence and Persuasion: Video 3
Unit 7 Influence and Persuasion: Video 4
Unit 8 Influence and Persuasion: Video 5
Unit 9 Influence and Persuasion Conclusion
Module 3 How to Handle Conflict Effectively
Unit 1 Handling Conflict - Introduction
Unit 2 Handling Conflict - Slide Presentation
Unit 3 Handling Conflict - Workbook
Unit 4 Causes of Conflict
Unit 5 Perspectives
Unit 6 Reactions to Conflicts
Unit 7 Emotional Intelligence
Unit 8 Choosing A Response
Unit 9 Crucial Communication Skills
Unit 10 Moving Forward
Unit 11 Handling Conflict - Conclusion